We will walk you through each critical step of the customer engagement mechanism pot sale and how to optimise for maximum customer satisfaction and expansion.
Phase 1 - Land: Getting a customer is no the problem. Getting the RIGHT customer is the real challenge. You'll learn here how to solve that.
Phase 2 - Onboard: Customer onboarding has a significant and long-lasting impact with deep ties to a customer's likelihood to churn. You'll learn key customer success metrics and goals for the onboarding experience.
Phase 3 - Adopt and Engage: Adoption is always the make-or-break moment. How to get maximum feature and product adoption? - You'll learn in this guide for customer success.
Phase 4 - Retain and Expand: Tactical ways to can boost retention and expansion of your b2b SaaS , heck any b2b product really.